Our recommendation engine gives you and your staff the power to impact your business every day through smart segments + daily action items
FitGrid divides your client base into segments so you can intervene with at-risk clients or recognize your most loyal ones.
FitGrid sends your staff daily recommendations on which clients to reach out to, removing the guesswork around client engagement.
FitGrid provides templates for messages your staff can use, or modify, to achieve the goal of the communication (e.g. encourage a return visit).
Client Profiles offer details about clients' history with your studio so messages can be further tailored by staff.
Gain invaluable feedback on what your clients really think by sending post-class surveys asking about their instructor experience
Post-class surveys are delivered to clients asking them for a rating of their instructor, with an option to leave feedback, no more than once per quarter.
Client score instructors on a scale of 1-10 based on their experience. Ratings are only displayed to owners and managers, never to an instructor.
Each client's feedback is displayed along side their current pricing option, studio visit count, instructor visit count and more inside FitGrid Studio.
Client comments are delivered anonymously to the instructors in their FitGrid Pro app creating a direct feedback loop from client to instructor
FitGrid's signature Instructor Performance Reports are automatically generated each month and deliver 20+ KPI's on instructor effectiveness
Understand how profitable an instructor is for your studio each month, then drill down into how profitable they are per class
Measure each instructors ability to get clients to come back to them and how well they are performing in getting clients back to the studio
See an instructors client demand KPI's like utilization, total visits, unique visits and average class sizes, delivered automatically each month
Know how well an instructor is performing on retention, profitability and utilization according to class type, time and day of week
Our Win-Back technology delivers an incentive message from the instructor the client saw most during their active time at the studio
Instructors are asked to write a one-time message that will be delivered to a client that has been gone from the studio for a certain period of time
Studio owners and managers can append promotions or pricing options for purchase to the instructor message, driving retention and revenue
Effectiveness reports show how many clients came back to the studio as a result of getting a message and how many dollars were won from the offers
System effectiveness, trends over time, pricing options analysis and follow up usage are auto generated and a breeze to understand
Understand key metrics around your instructor's use of the platform including their message send rate, open rate and what portion have been customized
Our pricing options analysis reporting breaks down it's percentage of total visits, average visits per month, average revenue per visit total visit volume
See retention and performance trends over time, compare instructors to one another, and your studio's performance to the top performing studios using FitGrid
Know if FitGrid is working for your studio by seeing monthly effectiveness reports that demonstrate the increase in first timer retention that is attributable to the system
Set up a call and see how we can connect your community and take your business to a new level.
Try FitGrid free for 30 days. No contracts anytime.
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We train your staff and instructors to use the system
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