“FitGrid is a really effective and efficient way to connect clients with instructors and to measure the sentiment of your studio from your client’s perspective and instructor performance.”
—Barbara Bent, owner, Lagree West, Vancouver
Percentage of clients returning to the studio 2 or more times in 30 days (industry average = 33%)
First-time clients were three times more likely to return to the studio after receiving a FitGrid follow-up message vs. those who didn't receive any messages
Average open rate of all follow-up messages sent by instructors to studio clients via FitGrid’s instructor app
Back in 2017 Lagree West instructors had two ways of reaching out to clients: They either saw them in-person or they sent messages through Instagram. Unfortunately, both methods were inefficient and difficult to track.
Barbara Bent, the owner of Lagree West, knew her studio needed a better way to communicate with clients outside of class, as well as a better way to measure customer experience.
So Bent and her team set about looking for tools that would help them understand the overall client experience as well as communicate more effectively and efficiently. Their goals included the following:
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FitGrid can add value to your business from day 1. Try it free for 30 days.
We help you get set up. The best part? It takes no longer than a 15-minute call with our team.
We'll handle the team training so your staff and instructors can get the most out of FitGrid.