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FitGrid System Details

Social App for Clients

By integrating a social network for consumers with communication and insight tools for instructors and studio owners, we help people and businesses unleash the power of their communities—online and IRL.

  • Drive Customer Referrals
  • Create a Virtual Studio Community
  • Help Clients Achieve Goals
Instructor App

Instructor App that increases retention by giving instructors tools to create tighter bonds with clients. Also offers instructors direct feedback from clients on class performance.

  • Client Follow-up Messaging
  • Client Reviews
  • Shared Notes, Rosters
  • Class Rosters
  • Overviews
  • Task Lists
Automated Live-Streaming
Automated Live-Streaming

The FitGrid LIVE feature enables you to create a bridge between MINDBODY and the conferencing software Zoom, so that your clients can use MINDBODY to book and pay for spaces in virtual classrooms.

  • Protect existing revenue sources
  • Live-stream from anywhere, anytime
  • Automatically create a live-stream class
  • Automatically email live-stream links to clients
  • Automatically send live-stream host link to instructors
  • Control which classes have streaming enabled
  • Accept and control payment through MINDBODY
Client Outreach

Daily Client Outreach system that makes high touch client outreach simple. Sends daily action plans to select staff on critical clients to reach out to that day making revenue growth and retention daily efforts. Offers owners a quick summary of staff effectiveness.

  • Automatically segments client base
  • Provides daily list of clients to contact
  • Automatically distributes list to staff
  • Offers recommendations on what to say
  • Provides Client Profiles for review
  • Tracks responses from clients
  • Gives summary of effectiveness

Account retention system that sends automatic, personalized “We miss you”-type messages to clients who haven’t been around in a while, from instructors they saw most.

  • Automated Win-back Messages
  • Personalized Instructor Language
  • Attach Promotional Offers
  • Highly Configurable
Client Feedback

System offering qualitative feedback on instructors from clients.  Allows owners to see how clients rate instructors and the written feedback they offer on their instruction.  If owner chooses, instructors can see the direct written feedback from clients (without seeing the rating number) inside the Instructor App.  Clients are asked about a particular instructor once every three months.  

  • Client ratings of instructors
  • Clients’ written feedback about instructors
  • Owner view of ratings and feedback with filters
  • Option to push written feedback directly into Instructor App
Data Reports

Package of reports offers a simple way to quantitatively evaluate instructor performance. Over 20 KPIs including: Instructor Retention Rate, Studio Return Rate, Revenue Per Visit, Revenue Per Class and Avg. Visits per Instructor.

  • Individual Instructor Reports
  • Benchmarked Instructor KPIs
  • Benchmarked Class KPIs

FitGrid is an approved Mindbody API partner and is listed on the Mindbody Marketplace page. For more information about integrating with FitGrid, click here.

FitGrid is the only smart community management software that helps fitness studio owners drive success. By connecting staff, instructors, and clients through a powerful learning and recommendation grid, we help you leverage the power of your community to drive your studio’s profitability.

© FitGrid 2021