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Tag: Acquisition

How to Attract New Clients to Your Fitness Studio

How to Attract New Clients to Your Fitness Studio

How to Attract New Clients to Your Fitness Studio

ACQUISITION

Jacqui Somen | September 20, 2021

Has your fitness business started to plateau? Are you struggling to attract new clients to your fitness studio? Do you feel that your revenue and bottom-line would be much better if you had more feet walking through your door every day? Finding new fitness studio members is one of the greatest challenges in the industry, but there are ways to get first-time students to funnel through your studio that don’t require a lot of energy and money.

Here are 5 proven techniques that attract new clients to your fitness studio:

  1. Word of mouth – Word of mouth is by most accounts the best way to get first-timers into your studio. People tend to trust the activities and teachers that their friends love, so tap into your community and encourage them to invite their friends and family to class. Make sure that you are offering quality classes and encouraging connections within your community. Taking these steps will ensure greater retention once people come in for their initial workout. A stellar customer experience will also inspire your members to intuitively tell their loved ones about your studio, without you having to ask. Aside from having people bring their friends to class, you can also ask for online ratings from satisfied customers, and use tools that increase the likelihood of referrals. FitGrid’s Class App makes it easy for people to invite their friends with the simple click of a button and FitGrid’s Pro App helps strengthen the bond between instructor and client, cultivating loyalties that can lead to more authentic word of mouth referrals.
  2. Offer livestream classes globally, and make them searchable One benefit of offering digital classes is that you become unrestricted by local boundaries. With live-stream, you have the ability to offer your classes to anyone in the world. Make sure you are delivering quality classes and make the names catchy and unique to stand out from the thousands of other online workouts. Using a tool like the FitGrid Class App allows you to list your classes in a global calendar that is visible to people from all over the world. The FitGrid Class App further allows students to easily invite their friends to your digital class.
  3. Host unique events  Host special events partnering with other highly regarded businesses in your community to reach a new local audience. Make sure the event is hosted at or near your studio. These events will help you reach the community of other local businesses as well as people who live in the area who are looking for a unique way to work out.
  4. Hire a publicist – Just like with word of mouth, potential clients tend to trust earned media more than advertising messages. Hiring a local publicist to help get the word out about your fitness studio to the local news can help improve both your brand awareness and your class attendance. You could also pull this task in-house, dedicating some time and energy each week to building relationships with local journalists by inviting them to a class or event and sending out pitches with a compelling story about your fitness studio.
  5. Reach out to past clients – One source of added foot traffic that often gets overlooked is your database of past clients. Research indicates that it can be much easier and more cost-effective to regain a past client than to find new clients. Seek out clients who were happy with their experience and might have left due to financial reasons or because they got busy at work and send them an email letting them know that you’d love to welcome them back into the community. FitGrid’s Win-back function makes this process simple and effective. You can also leverage your instructors by asking them to reach out to people who used to regularly visit their classes at your studio with FitGrid’s Pro App.

Finding new clients for your fitness studio doesn’t have to be time and energy intensive. Oftentimes making small tweaks or reaching out to people in specific ways can help boost attendance, membership, and revenue.

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FitGrid is a community management system designed for boutique fitness studios to engage clients on a personal level

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How to Generate Fitness Studio Leads While You Sleep

How to Generate Fitness Studio Leads While You Sleep

How to Generate Fitness Studio Leads While You Sleep

BUSINESS OWNER INSIGHTS

Mike Arce | January 15, 2020

As a studio owner, isn’t it a dream goal to end each day with your head on your pillow knowing that your fitness studio is financially secure—and that you have plenty of potential members in the pipeline to convert into paying members?

But… the question is, how do you get from dream to reality? Here are the steps to take to realize your fitness studio’s membership growth and revenue potential—while you’re sleeping.

Always be advertising on Facebook and Instagram

Just because you’re done working, doesn’t mean your potential members are. So, make sure you’re running Facebook and Instagram ads around the clock, 24/7. Then, make sure you’re retargeting people who engage or show interest to get them to the final step: scheduling classes and purchasing memberships. Getting in a flow and system like this will start automating your lead generation and inevitably lead to increased memberships. 

The most common question fitness studios ask is, “But what if someone sees our ad and wants to call us but we’re not open?” It’s a fair question, but Loud Rumor’s data shows fitness studios generate leads at a far lower cost by running ads during off-hours. How? The math is in your favor. If your fitness studio only runs ads when you’re open, that means you’re running a lower number of active campaigns and getting in front of fewer potential members… leading to far fewer leads generated.

Think about it this way: If you were to see an ad at 11 p.m., would you assume the company is open? Probably not, right? That’s just when YOU may happen to be most active on social media, making it the best time to reach you.

Not only are you getting in front of potential members when they’re most active on social media, you’re also getting in front of them when other fitness studios that only run ads when their doors are open are NOT active. Meaning, there’s less competition.

If you do get messages or questions during off-hours, follow up with people first thing in the morning and you’ll have generated far more leads than nearby competing studios, which brings us to step #2.

Follow-up fast and frequently

Leads can end up being leads for a long time or a very short time. In an ideal scenario, however, the follow-up time on your end will be very short. These potential customers want and deserve attention, follow-up, and guidance from your fitness studio. Reward their social media interest immediately with a follow-up call.

If a potential member fills out your landing page form during business hours, your goal should be to follow-up in real-time. Why? In a fascinating MIT study, they found that the opportunity to contact leads plummets 900% if you don’t follow up within just 5 minutes—that is when their interest is at its peak. Acting quickly will not only increase your chances of getting them on the phone, it will also help move leads from “cold” to “hot” much faster, increasing the likelihood they’ll convert (i.e. purchase a membership).

It’s also important to use automation, especially for those leads who fill out a landing page form during off-hours, to make sure they get an email immediately explaining the next steps and expressing your gratitude for their interest.

What’s the goal? Get them in front of a salesperson who can convert them into a paying member.

What should happen while you’re sleeping

These steps will take your lead generation to brand-new heights and guide your leads along their member journey. Before you know it, you’ll wake up every morning with tons of leads in the pipeline, which is more membership opportunities, then you’ll know what to do with, which leads us to the next question.

Should you hire someone or DIY (do it yourself)?

This is the ultimate debate. You’d think—since we’re in the business of partnering with fitness studios—we’d jump at the chance to say, “Hire someone!” but we think it depends on you, where your fitness business is at, and what you’re capable of producing on your own within your budget versus what working with an outside company will cost.

There are two key factors here: time and money.

First, let’s talk about time. Based on where your fitness business is now, do you feel you have the time to dedicate to lead generation, running successful ad and retargeting campaigns, and staying on top of what works and doesn’t work, along with keeping up with the latest advertising trends?

If so, great! You’re way ahead of the game. Now, let’s say you have time for all of that, and you’re implementing your own campaigns, what’s your cost per lead (CPL)? If your CPL is high, something’s amiss in your campaign. If it’s low, then that means your time has been well spent.

Here are the advantages of hiring someone for lead generation: 

  1. They know how to keep your CPL low…it’s what they do.
  2. They free up your time so you can focus on closing the leads they generate.
  3. They free up your time so you can focus on client services and operations.
  4. They’re not as expensive as you might think, especially compared to the new business you might gain.

So really, the debate comes down to you. What are you willing to sacrifice? Time? Money? Both? If you hire someone, you’re sacrificing money upfront with the goal of earning it back and reaping the rewards of profit (ROI). If you do it yourself, you’re sacrificing time (there’s no ROI for that) and you’re potentially sacrificing money if you have a high CPL and low lead conversion.

Whichever route you choose, the steps above are still the best ways to generate and close leads as well as to create brand awareness separation between you and your local competition. Take these steps and you’ll become the go-to fitness studio in the minds of the local community and that’s exactly how you grow your studio while you sleep.

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FitGrid

FitGrid is a community management system designed for boutique fitness studios to engage clients on a personal level

Continue reading