Our recommendation engine gives you and your staff the power to impact your business every day through smart segments + daily action items
FitGrid divides your client base into segments so you can intervene with at-risk clients or recognize your most loyal ones.
FitGrid sends your staff daily recommendations on which clients to reach out to, removing the guesswork around client engagement.
FitGrid provides templates for messages your staff can use, or modify, to achieve the goal of the communication (e.g. encourage a return visit).
Client Profiles offer details about clients' history with your studio so messages can be further tailored by staff.
Gain invaluable feedback on what your clients really think by sending post-class surveys asking about their instructor experience
Each client's feedback is displayed along side their current pricing option, studio visit count, instructor visit count and more inside FitGrid Studio.
Client score instructors on a scale of 1-10 based on their experience. Ratings are only displayed to owners and managers, never to an instructor.
Post-class surveys are delivered to clients asking them for a rating of their instructor, with an option to leave feedback, no more than once per quarter.
Client comments are delivered anonymously to the instructors in their FitGrid Pro app creating a direct feedback loop from client to instructor
The FitGrid Pro app offers real-time client feedback, class rosters, task lists, and follow-up messaging that lets instructors connect with clients
Task Lists offer recommendations on specific clients to interact with in class at critical points in their journey, along side important reminders.
Instructors receive anonymous, written reviews from the clients they teach, allowing them to optimize performance and improve the class experience.
Class Rosters let instructors know who to expect at each session, with insight into client details so they can personalize interactions.
Follow-up messages are sent from instructors, strengthening client connections to the studio through the people clients interact with most.
Set up a call and see how FitGrid can help connect your community and take your business to a whole new level.
Try FitGrid free for 30 days. No contracts anytime.
Activation takes 5 minutes. We’ll help you set it up.
We train your staff and instructors to use the system