The Smartest Way to Connect Your Community and Drive Profits

One platform to manage interactions among staff, instructors and clients so customers get that special attention that drives retention and revenue

Free 30 Day Trial  |  No Contracts

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FitGrid Studio

For owners

Our Studio Admin system guides the right interactions to the right clients, from the right team members at the right times - and lets you see the results.

FitGrid Pro

for instructors

Our Instructor App gives instructors insight into their classes so they can create more tailored experiences that bring people back, over and over. 

FitGrid Client

For Everyone

A Social Network for your studio designed to connect clients to each other, strengthen your community and increase loyalty to the studio. February, 2020

FITGRID STUDIO

Client Outreach

Our recommendation engine gives you and your staff the power to impact your business every day through smart segments + daily action items

  • FitGrid divides your client base into segments so you can intervene with at-risk clients or recognize your most loyal ones.

  • FitGrid sends your staff daily recommendations on which clients to reach out to, removing the guesswork around client engagement.

  • FitGrid provides templates for messages your staff can use, or modify, to achieve the goal of the communication (e.g. encourage a return visit).

  • Client Profiles offer details about clients' history with your studio so messages can be further tailored by staff.

FITGRID STUDIO

Client Feedback

Gain invaluable feedback on what your clients really think by sending post-class surveys asking about their instructor experience 

  • Each client's feedback is displayed along side their current pricing option, studio visit count, instructor visit count and more inside FitGrid Studio.

  • Client score instructors on a scale of 1-10 based on their experience. Ratings are only displayed to owners and managers, never to an instructor.

  • Post-class surveys are delivered to clients asking them for a rating of their instructor, with an option to leave feedback, no more than once per quarter.

  • Client comments are delivered anonymously to the instructors in their FitGrid Pro app creating a direct feedback loop from client to instructor

FitGrid Pro

Instructor App

The FitGrid Pro app offers real-time client feedback, class rosters, task lists, and follow-up messaging that lets instructors connect with clients

  • Task Lists offer recommendations on specific clients to interact with in class at critical points in their journey, along side important reminders.

  • Instructors receive anonymous, written reviews from the clients they teach, allowing them to optimize performance and improve the class experience.  

  • Class Rosters let instructors know who to expect at each session, with insight into client details so they can personalize interactions.

  • Follow-up messages are sent from instructors, strengthening client connections to the studio through the people clients interact with most. 

  • BENEATH THE SURFACE

    FitGrid AI

    Underlying FitGrid's approach to community driven business is our FitGrid Intelligence. This powerful system continually learns and recommends the best way to interact with clients to keep them engaged and connected to your community. The more you use FitGrid, the better the recommendations and the business results get, and the stronger your community becomes. 
     
  • Studio Owner Testimonial

    Luke Catenacci, F45

    FitGrid has been a game-changer for us. Running our F45 locations has been non-stop crazy, so making the change to let our coaches help us boost retention and sales has been a lifesaver, especially since that aligns with their commission structure.

  • Studio Owner Testimonial

    Heather, Pure Body Studios

    My goal for the business has always been to increase revenue without increasing the workload, and retention is a big part of that. FitGrid specifically works toward my retention strategy, as a way to increase retention and increase revenue.

  • Studio Owner Testimonial

    Marc, The Bar Method

    The instructors using the platform are loving it, so they tell me... On the management side, we are in the process of asking for "more" from our instructors with respect to client reach outs, etc... So I can't scare them off by asking too much at once. 

  • Instructor Testimonial

    Nichole, The12

    I love FitGrid and I feel like it’s helped me build my classes and become closer to studio members. It’s a consistent pattern of making sure you let the members know they matter and you’re here for them. Let them know that you really care about them achieving their personal goals. I have members come up to me saying, "I received your follow-up message" and "thank you for reaching out!"

  • Instructor Testimonial

    Sarah, Rush Cycle

    With FitGrid, making stronger connections and creating an engaged community is possible! Instructors have communication access to all clients and are able to reach out with a personal, unique touch that sets our studio apart from the rest. 

  • Instructor Testimonial

    Buffy, Y2 Yoga

    FitGrid is an awesome tool. I have found it to be very valuable in recognizing and acknowledging new students in my classes. Because of FitGrid, I’ve been able to connect with students, continue to show them personalized attention and encourage them to grow their yoga practice.

1st Time Client
Retention Increase

20-60%

Follow-Up
Open Rates

75-85%

Follow-Up
Response Rate

10-40%

Client
Feedback Rates

25-35%

Book a Demo

Set up a call and see how FitGrid can help connect your community and take your business to a whole new level.

30 Day Free Trial

Try FitGrid free for 30 days. No contracts anytime. 

Guided Setup

Activation takes 5 minutes. We’ll help you set it up. 

Dedicated Training

We train your staff and instructors to use the system

Ongoing Support

Videos, help articles, live chat, phone and email support

Contact Us

  • Drop us a line we'd love to hear from you
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FitGrid is the only smart community management software that helps fitness studio owners drive success. By connecting staff, instructors, and clients through a powerful learning and recommendation grid, we help you leverage the power of your community to drive your studio’s profitability.

© FitGrid 2019