Treat your customers like friends & family

Texting enables your studio to communicate with customers in the way they want to hear from you -via text message.

Next-Generation Engagement Suite

Preview is now available of FitGrid's 2024 Engagement Suite. Plan, engage, and analyse with an all-in-one platform.

Your customers want to hear from you via text message. We can help with that

Easy setup takes just 5 minutes
Simply complete one form with your basic business information, and we'll handle the rest of the configuration. Get up and running on the same day
We inherit your opt-in settings
If your business is already asking customers to opt-in to texting during the enrollment process, rest easy that those settings will transfer to FitGrid  
Texting inbox for managing replies
To help manage client replies more efficiently we provide an inbox with all outgoing and inbound texting conversations in one place

How Texting & SMS works

Communicate with clients the way they like to connect.

Prompt to send text message
Text message is drafted
Client responds to text

Our recommendation engine will prompt your business with a list of customers

We've already done the lifting needed to segment your cusomer list into groups of clients that we recommend you to contact based on their customer jouney

Use FitGrid's AI generated message - or draft your own - to send to customer

FitGridAI will automatically draft a text message on your behalf, but it can easily be overwritten to include a custom message from your team

When clients receive texts and reply, their messages will be delivered to your inbox

When a text message is sent through FitGrid and arrives on the client's device, their reply to the message will be delivered to a web-based inbox

Automatic Opt-ins

If your business is already asking customers to opt-in to texting during the enrollment process, rest easy that those settings will transfer to FitGrid  

Dedicated phone number

Your business will be issued a dedicated phone number that will be used to deliver text messages to clients. Customers can save this number as a contact

Multi-User Inbox

Setup multiple accounts for staff members on different shifts that will allow for them to each login with a unique username to send texts and manage replies

AI-Generated messaging

If your business is already asking customers to opt-in to texting during the enrollment process, rest easy that those settings will transfer to FitGrid  

"Fitgrid has been the most organic way for our instructors to build relationships with our clients."

“Not only does Fitgrid provide a simple communication platform for our instructors to use, it also provides them with vital information about our clients before they even walk in the door!”

Alex Hibbard, Director of Studio Operations at Citizen Pilates
36.5%
Increase in new client returns
618%
Increase in new client spend

“FitGrid provides our instructors the ability to connect with everyone in the room individually.

It’s been a great way to build relationships. And we are seeing huge gains around retention!”

Lindy Jobbs, Owner at P2O Hot Pilates
45.8%
Increase in new client returns
431%
Increase in new client spend

“FitGrid provides our entire team with a powerful community engagement tool necessary for creating real bonds with members.

"Given our large class sizes, it isn’t always possible for our coaches to reach everyone in the room. FitGrid solves for this by giving our coaches a platform to communicate one on one with first-time members and those achieving milestones in their journey.”

Dominik Desbois, Founder of Spin Society
28.1%
Increase in new client returns
---%
Increase in new client spend

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