2025 Growth Strategy: Voice of the Customer
Activate real-time feedback for your studio, receive low-score alerts and control distribution of all ratings and reviews including "push to Google" functionality
FitGrid Surveys are trusted by 1,000+ studios
Easily understand what your customers think about your Instructors & Studio
Instructor Surveys
Post-class surveys are delivered to clients asking for a rating of their instructor, with an option to leave feedback
.png)
Studio Surveys
Requests for feedback are delivered to clients asking for a rating of their studio experience
Custom Questions
Understand how your clients are experiencing their interactions with your desk dtaff
From: Studio
Re: What did you think of the workshop?
Thanks for coming to New Years Day workshop! Glad you could make it. We'd love feedback on this special class. Can you give it to us by answer these questions?
Start a free trial today
Get a guided tour, or activate a trial
Book a Demo
Get a guided tour of FitGrid
Instant notifications of negative reviews, results benchmarking and monthly summaries
Detractor Management with Realtime Alerts
Sometimes poor feedback requires urgent action. Our notification system will ensure awareness of low feedback scores in real time
January, 2025
KPI, Instructor & Studio Benchmarking
Data Diagnostics and KPI Benchmarking helps your studio understand it's position on critical voice of the customer ratings, relative to others
Push to Google
FitGrid's "Push to Google" functionality will automatlly encourange clients who leave a 9 or 10 rating, to post a review on your Google Business page
"Fitgrid has been the most organic way for our instructors to build relationships with our clients."
“Not only does Fitgrid provide a simple communication platform for our instructors to use, it also provides them with vital information about our clients before they even walk in the door!”
“FitGrid provides our instructors the ability to connect with everyone in the room individually.
It’s been a great way to build relationships. And we are seeing huge gains around retention!”
“FitGrid provides our entire team with a powerful community engagement tool necessary for creating real bonds with members.
"Given our large class sizes, it isn’t always possible for our coaches to reach everyone in the room. FitGrid solves for this by giving our coaches a platform to communicate one on one with first-time members and those achieving milestones in their journey.”
