FitGrid Voice of the Customer Suite: 2025
In today's competitive business environment, understanding and acting on customer feedback is more crucial than ever.
Studies show that 86% of buyers are willing to pay more for a great customer experience . Moreover, 81% of organizations now cite customer experience as a competitive differentiator . Despite this, many businesses underestimate the frequency of poor customer experiences by an average of 38% . Additionally, 67% of customers have shared bad experiences with others, and 65% have switched to a different brand due to poor customer care.
Recognizing the importance of capturing and analyzing customer feedback, FitGrid has introduced its new Voice of the Customer (VoC) Survey Suite, tailored specifically for fitness studios and wellness businesses. This suite offers tools to collect, analyze, and act on client feedback effectively.
Key Features of FitGrid's VoC Survey Suite:
- Post-Class Surveys: Automatically send surveys to clients after classes, gathering ratings and written feedback about instructors, staff, and facilities.
- Real-Time Alerts: Receive immediate notifications when a client submits a low rating, enabling prompt response and issue resolution.
- Benchmarking: Compare your studio's performance against other studios to identify areas of strength and opportunities for improvement.
- Push-to-Google Functionality: Encourage clients who leave positive feedback to share their experiences on your Google Business page, enhancing your online reputation.
- Customizable Surveys: Utilize the "Ask Any Question" feature to tailor surveys to your specific needs and gather targeted insights.
By leveraging FitGrid's VoC Survey Suite, fitness studios can proactively address client concerns, improve service quality, and foster stronger client relationships. In an industry where customer experience is paramount, tools like these are essential for sustained success.
For more information on FitGrid's Voice of the Customer Survey Suite, visit their official page: .
