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FitGrid Plans

Out of the box, FitGrid comes configured with all of the premium features listed below (Gold Plan). Try everything we have to offer free for 30 days, then decide what you’d like to keep. Prices are in USD. 


per location / month

Instructor Management Suite that lets owners unleash the power of their instructors to drive client retention and gives the studio a clear, quantitative understanding of instructor effectiveness (retention, profitability, fill rates, etc.)

What’s Included:

  • Instructor App
  • Instructor Performance Data
  • Instructor Benchmarking
  • Lost Account Re-engagement

per location / month

All the features of the Bronze Plan plus the ability to receive client feedback on instructor performance (written feedback, instructor ratings).  Now owners can easily evaluate instructors based on performance data and client feedback.

What’s included:

  • All Bronze Plan Features
  • Automated Live-streaming
  • Feedback Request System
  • Numeric Ratings of Instructors
  • Written Reviews on Instructors

per location / month

All the benefits of Bronze and Silver plus a high touch Client Outreach system that allows managers and staff to send the right messages to the right clients at the right times.  Now owners can know that every day they are driving business and building loyalty.   

What’s Included:

  • Bronze + Silver Features
  • Automated Live-streaming
  • Daily Outreach Lists
  • Recommended Messages
  • Staff Effectiveness Tracking

FitGrid System Details

Instructor App

Instructor App that increases retention by giving instructors tools to create tighter bonds with clients. Also offers instructors direct feedback from clients on class performance.

  • Client Follow-up Messaging
  • Client Reviews
  • Shared Notes, Rosters
  • Class Rosters
  • Overviews
  • Task Lists
Data Reports

Package of reports offers a simple way to quantitatively evaluate instructor performance. Over 20 KPIs including: Instructor Retention Rate, Studio Return Rate, Revenue Per Visit, Revenue Per Class and Avg. Visits per Instructor.

  • Individual Instructor Reports
  • Benchmarked Instructor KPIs
  • Benchmarked Class KPIs

Account retention system that sends automatic, personalized “We miss you”-type messages to clients who haven’t been around in a while, from instructors they saw most.

  • Automated Win-back Messages
  • Personalized Instructor Language
  • Attach Promotional Offers
  • Highly Configurable
Client Feedback

System offering qualitative feedback on instructors from clients.  Allows owners to see how clients rate instructors and the written feedback they offer on their instruction.  If owner chooses, instructors can see the direct written feedback from clients (without seeing the rating number) inside the Instructor App.  Clients are asked about a particular instructor once every three months.  

  • Client ratings of instructors
  • Clients’ written feedback about instructors
  • Owner view of ratings and feedback with filters
  • Option to push written feedback directly into Instructor App
Client Outreach

Daily Client Outreach system that makes high touch client outreach simple. Sends daily action plans to select staff on critical clients to reach out to that day making revenue growth and retention daily efforts. Offers owners a quick summary of staff effectiveness.

  • Automatically segments client base
  • Provides daily list of clients to contact
  • Automatically distributes list to staff
  • Offers recommendations on what to say
  • Provides Client Profiles for review
  • Tracks responses from clients
  • Gives summary of effectiveness

FitGrid is an approved Mindbody API partner and is listed on the Mindbody Marketplace page. For more information about integrating with FitGrid, click here.

FitGrid is the only smart community management software that helps fitness studio owners drive success. By connecting staff, instructors, and clients through a powerful learning and recommendation grid, we help you leverage the power of your community to drive your studio’s profitability.

© FitGrid 2021