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Instructor Management Suite that lets owners unleash the power of their instructors to drive client retention and gives the studio a clear, quantitative understanding of instructor effectiveness (retention, profitability, fill rates, etc.)
All the features of the Bronze Plan plus the ability to receive client feedback on instructor performance (written feedback, instructor ratings). Now owners can easily evaluate instructors based on performance data and client feedback.
All the benefits of Bronze and Silver plus a high touch Client Outreach system that allows managers and staff to send the right messages to the right clients at the right times. Now owners can know that every day they are driving business and building loyalty.
Instructor App that increases retention by giving instructors tools to create tighter bonds with clients. Also offers instructors direct feedback from clients on class performance.
Package of reports offers a simple way to quantitatively evaluate instructor performance. Over 20 KPIs including: Instructor Retention Rate, Studio Return Rate, Revenue Per Visit, Revenue Per Class and Avg. Visits per Instructor.
Account retention system that sends automatic, personalized "We miss you"-type messages to clients who haven't been around in a while, from instructors they saw most.
System offering qualitative feedback on instructors from clients. Allows owners to see how clients rate instructors and the written feedback they offer on their instruction. If owner chooses, instructors can see the direct written feedback from clients (without seeing the rating number) inside the Instructor App. Clients are asked about a particular instructor once every three months.
Daily Client Outreach system that makes high touch client outreach simple. Sends daily action plans to select staff on critical clients to reach out to that day making revenue growth and retention daily efforts. Offers owners a quick summary of staff effectiveness.